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terms & conditions.
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Terms and Conditions of use

DistributorPhoenix Wine Co.
RepresentativeMasato Yamashita
Address

1-15-15, Kudan Kita, Chiyoda-ku, Tokyo,JAPAN

Additional costDelivery cost
ShipmentWithin 7 days after payment
Terms of paymentBank & Postal transfer, payment by credit card
Period of paymentWithin 10 days after order
ReturnReturn possible within 30 days only if corked wines
Shipping cost for returnCharge on the customer
Licenseliquor sales license
Trade namePhoenix Wine
Tel.080-3916-1122
E-mail addresst.ogawa@phoenix-wine-japan.com

Article 1 (Service area)

All the services are provided only inside Japan by Japanese yen currency settlement.

Article 2 (Conclusion of the sales contract)

The sales contract between our customers and us is assumed to be concluded at the payment whose method is chosen by customer as below:

1 . When we confirmed the payment with our bank if the settlement done by bank transfer. 2 . When the payment is approved if the settlement done by credit card settlement.

Article 3 (Notice for the order & sales contract)

When the shop has received an order from the customer, we will send you an email based on the contents of your order.

In the case of modification or cancel of the order , please contact us by e-mail before the conclusion of

the sales contract.

Article 4 (Delivery of goods)

The goods will be delivered by our partner delivery company. The delivery is limited to Japan.

Article 5 (Delivery cost)

Shipping is Y1500 to Kanto area. Free shipping with the purchase of 5 or more bottles

Article 6 (Exchange & return of the goods)

With regard to exchange or return of the goods, we accept the exchange or return of only unopened / unbroken goods within eight days after delivery date.

In addition, in the case of non-conforming quality products or wrong products, we will exchange the goods.

Article 7 (Refund)

We will make a refund (the amount of the goods + delivery fee) when the receipt of returned goods is confirmed.

However, in any case, only the returned goods

If the return of goods is made by personal reason, the delivery cost, cash on delivery fee as well as the bank transfer fee will be in charge of the customer.

Article 8 (Personal information handling)

Our shop will use the personal information only for the purpose of authentication of individual customer and the provision of the services.

If you receive the personal information for any purpose other than above, we will inform the customer and ask the authorization.